Support

We're a small team and we read every message.

Email support@locationledger.app. The fastest way is Settings › Send Feedback in the app, which adds your customer ID so we can look up your subscription.

Tracking isn't updating

Open iOS Settings › Location Ledger › Location and choose Always.
Make sure Precise Location is on for the most accurate addresses.
Don't force-quit the app from the app switcher. iOS may stop background updates until you open it again.
Remember the app records significant moves, typically 500 meters or more, so small movements won't create new records.

Locations are missing addresses

New records are enriched with addresses using Apple's reverse geocoding, which is rate-limited. If many are pending, open Settings › Data and start enrichment manually. A poor network connection can also delay it.

A short stop or drive-through isn't showing

Visits Only is on by default and hides places you only passed through. You may also have a Minimum Visit Duration set. Change either in Settings › Presence. Your full history is always kept.

iCloud sync

Turn sync on or off in Settings › Data. Make sure each device is signed in to the same iCloud account. Restart the app after changing the sync setting.

Subscription and billing

Location Ledger includes a 14-day free trial. After that, all features require a Location Ledger Pro subscription.
Manage or cancel from Settings › Manage Subscription in the app, or in your Apple Account subscriptions in iOS Settings.
Apple handles all payments and refund requests. You can request a refund at reportaproblem.apple.com.

Export or delete your data

Export: Settings › Data › Export CSV, then choose a year.
Delete: Settings › Privacy › Delete All Data. This can't be undone, so export first if you want a copy.

Sending logs

If we ask for logs, use Settings › Data › Send Logs. Logs can include location details, so they are only sent when you choose to share them.